We’re committed to providing outstanding customer service and personalized mouthpiece fitting advice.
However, we know you might sometimes need quick answers when we’re not available.
You’ll find a wealth of information throughout our website — explore the main navigation menu to learn more about our products, fittings, and policies.
To make it even easier, we’ve added a Virtual Information Assistant (VIA) that can instantly search the entire site and help you find what you’re looking for.
This tool isn’t meant to replace the personalized guidance you’ll receive through our Contact Us page — it’s simply a convenient option for times when you want information outside our regular business hours.
Just click the red Help icon at the bottom right of your screen to start chatting with the Virtual Information Assistant.
Be sure the browser on your computer or mobile device is set to allow access to your microphone or the AI agent will not be able to hear you.
The tabs below show the examples of questions categories. Click on the tab for specific question suggestions - sort of a guided tour. You can also ask anything else you are wondering about.
- How does the Wedge work?
- How should I choose the best size?
- What are Hybrid mouthpieces?
- What about shipping and taxes?
- What is your guarantee?
- What are other frequently asked questions?
What are the key features of the Wedge mouthpiece design?
How does the vertical oval rim of the Wedge design benefit players?
What advantages do the sloping sides of the Wedge design provide?
How does the Wedge design improve endurance for players?
What health benefits does the Wedge design offer?
How does the Wedge design enhance response and articulation?
Is the Wedge mouthpiece comfortable for players with braces?
How easy is it to adapt to playing the Wedge mouthpiece?
Can the Wedge design help players with focal dystonia?
Are there options for players with significant overbite or underbite?
How can players determine the best Wedge mouthpiece for their needs?
What are the overall benefits of the Wedge mouthpiece design?
What is the best way to select the perfect Wedge mouthpiece?
Why should I consult with Dr. Dave for my mouthpiece selection?
What can I expect during the consultation with Dr. Dave?
Can I choose a Wedge mouthpiece without a consultation?
Why should I be cautious with standard mouthpiece comparison tables?
How should I assess my current mouthpiece if I want to change size or cup depth?
What are the different sound profiles players typically fall into?
How can switching to a Wedge mouthpiece affect my sound profile?
How can I improve my range with a Wedge mouthpiece?
Will switching to a Wedge mouthpiece improve my endurance?
What are the ways to achieve a darker tone with a mouthpiece?
What are hybrid mouthpieces made of?
Do Hybrid mouthpieces cost more than silver plated brass Wedge mouthpieces?
Will Hybrid mouthpieces break if dropped?
What is the origin of the Wedge Hybrid mouthpiece?
Are there other options for Hybrid mouthpieces?
Why should I choose a Wedge Hybrid mouthpiece?
How does the Hybrid mouthpiece compare to traditional acrylic and brass mouthpieces?
What is the optional Sound Booster for the Hybrid mouthpiece?
What is the nature of your company?
How can I contact you for questions about shipping?
How often are orders processed for shipping?
What is the shipping cost for orders within Canada?
Will I receive tracking information for my order in Canada?
Are taxes applied to orders within Canada?
Are there any new tariffs affecting shipments to the US?
Are CarolBrass instruments subject to these tariffs?
What is the shipping cost for international orders?
How long does it take for international orders to arrive?
Are there additional taxes for orders shipped to the EU, UK, or other regions?
Who is responsible for paying import taxes and fees?
Can you reduce the declared value of my order for tax purposes?
What is the 90-Day Money-Back Guarantee for Wedge mouthpieces?
Who is eligible for a refund on a Wedge mouthpiece?
Are there any conditions for receiving a refund?
How long does it take to receive a refund?
Can I return multiple mouthpieces for a refund?
How do I initiate a return?
Can I exchange my Wedge mouthpiece?
What are the costs associated with exchanging a mouthpiece?
How many exchanges can I make?
What condition should the exchanged mouthpiece be in?
What is the Lifetime Trade-In Program?
What are the conditions for the Lifetime Trade-In Program?
Can I trade in a mouthpiece that has been damaged?
Are trade-ins eligible for a new trial period?
How should I take care of my Wedge mouthpiece?
What are the ideal care practices for my mouthpiece?
Who should I contact for return or exchange inquiries?
Does the mouthpiece matter that much? Why not just practice more?
How does the Wedge mouthpiece differ from previous oval mouthpieces I have heard about from mmany years ago?
Is the Wedge considered a "cheater mouthpiece"?
How should I position the Wedge mouthpiece?
Do I need to change my embouchure to use the Wedge?
Can the Wedge mouthpiece cause problems with my chops?
How long does it take to adjust to the Wedge?
Is there a honeymoon period with the Wedge?
Can I use both the Wedge and a regular rim mouthpiece?
Do I need the optional angled rim?
Is the Wedge suitable for players with braces?
Why does the Wedge cost more than some other mouthpieces?
What is the wait time for an out-of-stock mouthpiece?
How can I get updates on my order?